Dear Valued Customer,

Thank you for your recent order! We regret to inform you that due to restrictions imposed by payment platforms regarding silicone dolls in certain countries/regions, we are currently unable to process payments via PayPal on our website.

To complete your purchase, please **click the WhatsApp icon on our website** to contact our customer service team. They will promptly provide you with the latest available payment methods.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding. Our goal is to ensure you have a smooth shopping experience.

Thank you for your patience and support. We look forward to assisting you soon!

Best regards,
[Zaeli] Customer Service Team

Zaeli Doll is located in Dongguan City, Guangdong Province, China. We are a professional realistic doll company that integrates research and development with sales. Our team is dedicated to developing and selling various functional sex dolls. All love dolls leaving the factory use the latest environmentally friendly materials that meet national health and safety standards and adopt advanced and unique production techniques. The adult doll's surface skin is smooth and delicate, elastic, providing excellent tactile and visual experiences that resemble human skin.

We ship our realistic sex dolls worldwide, with some exceptions. Each adult doll is made to order and takes around 5-7 days to produce, with shipping taking around 7-10 days. So, customers can expect to receive their love doll within approximately 2 weeks after payment, but may vary based on various factors such as geographical location, prevailing weather conditions, and other relevant variables. We also have stock available in the USA and EU, with delivery times taking only 3-5 working days.
In some rare instances, a delay that cannot be avoided may occur during the manufacturing process of your doll. If such an event arises, we will notify you promptly through email.

The sex doll you receive will look exactly like the photos on our website. If you have concerns about the realistic doll's appearance, please contact us and we can provide you with real photos or videos of the silicone adult doll before shipping.
Please note that the order only includes a naked doll and does not include makeup, clothes, or accessories. If you need clothing, please contact customer service. However, we cannot guarantee that the makeup, clothes, or accessories provided will be exactly the same as those used by the professional photographer.

We promise to keep your personal information confidential. Our packaging will be designed to ensure the utmost privacy for our customers. Nobody will know what is inside the package as the adult doll will be discreetly packaged in a plain cardboard box, complete with protective measures like plastic bubbles, blankets, and soft cushions to ensure safe delivery. If you have any concerns, please let us know.

The longevity of a silicone sex doll depends on various factors such as frequency of usage and maintenance. With proper care and attention, an adult doll can last anywhere from 2 to 10 years. A lifelike doll that experiences frequent use and movement is more prone to wear and damage.
To ensure your love doll stays in top condition, we provide our customers with a free repair kit in case of any damage. Additionally, each doll purchase includes a complimentary cleaning kit to help maintain the doll's pristine appearance. Our blog also offers a wealth of useful information and tips to help you keep your realistic doll looking as good as new.

Due to the nature of the realistic sex dolls we sell, as well as health and safety reasons, refunds or cancellations are not allowed under any circumstances. While it is unlikely, if you receive a defective silicone love doll, we will do our best to reach a satisfactory agreement with you, whether it be compensation or replacement parts. We will strive to reach a mutually agreed upon solution, but you understand that we cannot guarantee a satisfactory outcome. In the event that we accept a return, you will be responsible for any shipping and return processing fees. Return processing fees will be determined by us (minimum of 25% of purchase cost, but actual costs may be higher). If the love doll is damaged during shipping, please do not sign for the package. We will assist you in filing a claim with the shipping carrier.

Normally you can reach us through live chat in real time. In the event that our customer service is not online due to time differences, you can leave a message or send us an email, and we will respond within 12 hours.
Our email: sasha15211817313@gmail.com